Welcome to My Professional Portfolio
AWS Solutions Architect with extensive experience in cloud contact centers, specializing in Amazon Connect, AWS infrastructure, and modern telecommunications solutions. Expert in migrating legacy systems to cloud-native architectures.
Technical Expertise
AWS Cloud & Amazon Connect
- Amazon Connect (Contact Flows, Routing, Analytics)
- AWS Solutions Architecture & Design
- Lambda Functions & Serverless Computing
- CloudFormation & Infrastructure as Code
- Connect APIs & Custom Integrations
- Real-time & Historical Analytics
Legacy Contact Center Technologies
- Cisco ICM (Scripting, Configuration, Routing)
- Avaya Definity, Call Manager, Intuity Audix
- VoIP (SIP, H323, Media Gateways)
- CTI (MAPD/AES, CTConnect, Cisco CTIOS)
- Migration Planning & Execution
Programming & Development
- Python, JavaScript, Node.js
- AWS SDK & APIs
- Web Technologies (HTML, CSS, React)
- Database (DynamoDB, RDS, SQL Server)
- DevOps & CI/CD Pipelines
Cloud Architecture & Integration
- AWS Services (EC2, S3, VPC, IAM)
- API Gateway & Microservices
- Event-driven Architecture
- Security & Compliance (SOC2, HIPAA)
- Monitoring & Observability (CloudWatch)
- Cost Optimization & Performance Tuning
Technical Writing & Interests
Amazon Connect Deep Dives
- Custom UI Development & Integration Strategies
- Chat Widget Deployment Options Analysis
- Frontend vs Backend Control Trade-offs
- CloudFront CDN Optimization for Chat UIs
- Contact Flow Design & Best Practices
Cloud Architecture & DevOps
- Infrastructure as Code (CloudFormation)
- Serverless Architecture Patterns
- CI/CD Pipeline Design
- Cost Optimization Strategies
- Multi-Region Deployment Patterns
AI & Emerging Technologies
- AI Integration in Contact Centers
- Voice AI & Natural Language Processing
- Machine Learning for Customer Analytics
- Chatbot Development & Training
- Automation & Workflow Optimization
Hardware & IoT Projects
- AIY Voice HAT Development
- Raspberry Pi Integration Projects
- USB Hardware Programming (FlashCat USB)
- Embedded Systems & Firmware
- IoT Device Management
I regularly write about these topics and share implementation guides on my blog
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